Privacy Policy

1. Introduction

LeadClarify ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using LeadClarify, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

• Information You Provide: When you create an account, contact us, or use our services, we collect information you voluntarily provide, including name, business name, email address, phone number, and billing information.
• Call Data: Our system records, transcribes, and analyzes inbound and outbound calls. This includes call recordings, transcripts, and caller information.
• CRM and Integration Data: When you authorize us to integrate with your CRM, calendar, or other platforms, we access and process data from those systems.
• Lead Information: We collect and process information about leads your customers and prospects provide, including contact information, service interests, and qualification data.
• Usage Data: We collect information about how you use our platform, including login activity, features accessed, and dashboard interactions.
• Cookies and Analytics: We use cookies and similar tracking technologies to understand how you use our website and services.

3. How We Use Your Information

We use the information we collect for:

• Providing and improving our services and platform
• Processing payments and managing billing
• Communicating with you about your account and service updates
• Sending you marketing communications (with your consent)
• Analyzing usage patterns to improve user experience
• Complying with legal obligations and responding to lawful requests
• Preventing fraud and ensuring platform security
• Generating AI insights and call analytics for your business

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist us in operating our website and providing services (hosting, analytics, payment processing).
• Integrated Platforms: Your CRM, calendar system, and other platforms you authorize us to integrate with.
• Legal Compliance: Law enforcement, regulators, or other parties when required by law or to protect our rights.
• Business Transfers: In the event of merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• 99.99% uptime guarantee with redundant systems
• Access controls and authentication protocols
• Regular employee training on data security

While we implement strong security measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

6. Call Recording and TCPA Compliance

LeadClarify records calls to improve our AI, provide transcripts, and generate analytics. We comply with:

• Federal Wiretap Act (one-party consent at federal level)
• State-specific recording laws (two-party consent states)
• Telephone Consumer Protection Act (TCPA)
• Do Not Call regulations
• Caller ID spoofing laws

You are responsible for obtaining appropriate consent from callers in two-party consent states before calls are recorded by our system.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (subject to legal retention requirements)
• Opt out of marketing communications
• Restrict processing of your data
• Data portability (receive your data in a structured format)

To exercise these rights, contact us at privacy@leadclarify.com. We will respond to verified requests within 30 days.

8. GDPR and International Compliance

If you are located in the European Union or United Kingdom, our processing of your personal information is based on:

• Your explicit consent
• Performance of our contract with you
• Compliance with legal obligations
• Protection of vital interests
• Our legitimate business interests

We have implemented Standard Contractual Clauses for international data transfers and comply fully with GDPR requirements.

9. Children's Privacy

LeadClarify is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze website and platform usage
• Prevent fraud and improve security
• Deliver targeted content and ads

You can control cookie settings through your browser. Disabling cookies may affect functionality.

11. Email Communications

We may send you transactional emails (account confirmations, password resets, billing notifications) that you cannot opt out of. We will send marketing emails only with your consent, and you can unsubscribe at any time by clicking the unsubscribe link in our emails.

12. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any information.

13. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for a minimum of 12 months and can be deleted upon request. Lead data is retained according to your industry's regulatory requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting the updated policy on our website. Your continued use of LeadClarify after changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: